

BUREAU OF RISK MANAGEMENT
INCIDENT REPORT FOR REPORTING LOSS OR DAMAGE OF CITY PROPERTY, INCLUDING CONTENTS
The Bureau of Risk Management, Department of Finance, must be notified electronically via this website of any loss to City-owned real property, including contents. In cases of loss or damage to real property, the Building Inspection/Maintenance Engineer for the building/agency shall also be notified.
All claims MUST be submitted within 24 hours of the loss OR within 24 hours of becoming aware of the loss. The Bureau of Risk Management reserves the right to deny any claim due to the untimely reporting of a claim.
BUREAU OF RISK MANAGEMENT
If damage or loss is between $5,000 and $1,000,000, the Bureau of Risk Management will reimburse the agency for repair and/or replacement costs from the Self-Insurance Fund. The Agency must pay for the repairs first then seek reimbursement from the Bureau of Risk Management – Self-Insurance Fund. Repairs must be of similar like kind and quality.
AGENCY HEAD
Agency Head may select one of the following options:
LOSSES
Once the claim is electronically filed and received by the Bureau of Risk Management, you will receive a confirmation e-mail. This confirmation confirms receipt of the loss but DOES NOT constitute confirmation of a covered claim. Incomplete or untimely receipt of required photos, estimates, paid invoices, or any other documentation requested by the Bureau of Risk Management may result in the claim being denied.
Please contact the Bureau of Risk Management at 410-396-4311 if you have any questions or concerns regarding the claims filing process. You can also refer to Administrative Manual AM-505-1-1 for additional information regarding the Procedures for Property Claims filing.
Please note: Damage to non-city property, such as a resident’s home or automobile, MUST be reported in person or by certified mail to the Central Bureau of Investigation (CBI) located at 7 E. Redwood Street, 6th Floor Baltimore, MD 21202.